Refund & Cancellation Policy:
·All transactions on the Website / app shall be in Indian Rupees.
·Once you register on our Website / app, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games have to be made through your CaptainCool11 user account. All cash prizes won by you are credited by us into this user account.
·When making a payment, please ensure that the instrument used to make the payment is your own and is used to Add Cash into your user account only.
·Subject to the Add Cash limits specified by us from time to time, you are free to deposit as much money as you want in your user account for the purpose of participating in Cash Games on the Website / app.
· GreatGame11 wants you to play responsibly on the Website / app. The ability to Add Cash in your user account shall be subject to monthly Add Cash limits which we can be set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion.
·Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third party payment gateways. Similarly, other payment modes also require an authorization by the intermediary which processes payments. We are not responsible for delays or denials at their end and processing of payments will be solely in terms of their policies and procedures without any responsibility or risk at our end. If there are any issues in connection with adding cash, a complaint may be sent to us following the complaints procedure provided in "Complaints and disputes" section below. You agree that in such an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the funds are credited to your user account and are available for you to play Cash Games.
·We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.
·Player funds are held in trust by us in specified bank accounts. GreatGame11 keeps all players' funds unencumbered which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds. Funds held in your user account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, your claims on the deposits will be given preference over all other claims to the extent permissible by law.
·In certain unprecedented circumstances and at its own discretion and after the deduction of applicable charges including cancellation and taxes, GreatGame11 may allow for a suitable refund of the amount to the specific user. Users must refer to the terms and conditions as they will be the point of reference for the transaction.
10. Withdrawals:
·1. You may withdraw your winnings by means an electronic bank to bank transfer for the amount of winnings.
·2. You agree that all withdrawals you make are governed by the following conditions:
· GreatGame11can ask you for Know Your Customer (KYC) documents to verify your address and identity at any stage. Withdrawals will be permitted only from accounts for which such KYC process is complete.
·You can choose to withdraw money from your user account at any time, subject to bonus/prize money withdrawal restrictions, by notifying us of your withdrawal request. Bonuses and promotional winnings are subject to withdrawal restrictions and can only be withdrawn when you have made at least one cash deposit on www. GreatGame11.com and thereafter played at least one Cash Game.
·Once notified, post verification of the withdrawal request, we may disburse the specified amount by electronic. We also reserve the right to disburse the amount on the financial instrument used to Add Cash to your user account.
·Withdrawals do not attract processing charges as per the prevalent policy.
·We will attempt our best to process your withdrawals in a timely manner, but there could be delays due to the time required for verification and completing the withdrawal transaction. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account.
·To be eligible to win a prize/bonus, you must be a resident of India and accessing the Services of GreatGame11 on the Website / app from the States in India where the relevant game is not prohibited/restricted (Please refer to clause 2 of these Terms to verify the restricted states)
·3. If you are a prize winner resident in India and physically present in India while accessing the services of GreatGame11but not an Indian citizen, we will remit your winnings in Indian Rupees to the bank account given by you, provided, the bank account is within India.